BELMONT KGM SERVICES
CUSTOMER SERVICES
We value all our customers and aim to provide a first-class service at all times, including in complaints handling. Our complaints handling process for finance and insurance complaints which are products regulated by the Financial Conduct Authority (UK) is detailed below.
All complaints received are treated with confidentiality and in accordance within the requirement of data protection legislation.
Email: pcrombie@jmgroup.co.uk
Address: 3 Salters Road, Wallyford, Edinburgh EH21 8JY
We will always strive to investigate and resolve your complaint promptly and fairly and as a minimum, we will ensure that we:
- Acknowledge your complaint in writing within 5 working days of receipt.
- Investigate your complaint fully and impartially obtaining all information as necessary.
- Within 4 weeks we will write to you with either an interim or final response confirming either the progress of our investigation detailing the reasons for delay, or a response which confirms.
- Our final response to you will set out our final view on the issues raised in your complaint and tell you whether we are accepting or rejecting your complaint. In both circumstances, we shall provide a full explanation of how we have reached a decision.
If once you have received our final response or after eight weeks, you are not satisfied with our response, you may have the right to refer your complaint to:
UK: The Financial Ombudsman Service (FOS)
Address: Exchange Tower, London E14 9SR
Tel: 0800 023 4567 or 0300 123 9123
E-mail:complaint.info@financial-ombudsman.org.uk
For more information please visitwww.financial-ombudsman.org.uk
MOT & SERVICING AT BELMONT KGM
BOOK YOUR MOT
What does it cover?
The MOT test (or simply MOT) is an annual test of vehicle safety, road worthiness aspects and exhaust emissions required in Great Britain for most vehicles over three years old.
The MOT test covers the following aspects:
- Lighting and signalling equipment
- Steering (including suspension)
- Brakes
- Tyres and wheels
- Seat belts
- Body, structure and general items. Includes body and components such as spoilers, bumpers and mirror housings.
- Exhaust, fuel and emissions
- Driver’s view of the road
How much does it cost?
An MOT costs £54.85, the rate set by the DVSA (formerly the DVLA).
BOOK A SERVICE
Here at Belmont KGM we take pride in our servicing.
Based out of Wallyford for Edinburgh, our highly experienced technicians will take expert care of your vehicle. Belmont, expert care from the name you can trust.
We offer peace of mind for motorists by working with a government backed independent body committed to ensuring high standards and accountability in the motor industry.
Advantages of getting your car serviced at Belmont –
- Free collection and delivery service (distance dependent)
- Loan cars available
- While you wait appointments
- Manufacturer trained technicians
- Manufacturer recalls checked for and carried out on service visit
- Any software updates carried out
- Sat Nav updates (Chargeable if available)
- Free Visual health check
- Free wash and VAC
- Transparent prices
- Genuine parts used
- Regular progress reports throughout the day of visit
- Follow up call
- Free 12 month AA lite membership on Suzuki vehicles serviced with us
- C it now – Video walk through from your technician
- Manufacturer warranty work carried out